Dental Scheduler

REPORTS TO:?Dental Services Supervisor

Responsibilities will include, but are not limited to, scheduling new and returning client appointments , operating telephone switchboard, entering consumers into the computer, completing referral forms, collecting and processing insurance information and communication to all other team members as needed.

1) Answer incoming calls.
2) Provide excellent customer service 100% of the time.
3) Determine type of service caller is seeking.
4) Collect full and complete insurance information from caller utilizing the form provided by the dental billing manager.
5) Route all private insurance information to the appropriate clinic staff for verification indicating the date of the appointment.
6) Verify Medicaid insurance coverage for dental services paying attention to 3rd party payers while on the phone with caller.
7) Enter and run verification of Medicaid insurance in the electronic medical record if the appointment is scheduled within 3 days.
8) Verify address, phone number, and potential need for updating annual registration paperwork, and schedule the paperwork appointment as needed.
9) Coordinate and schedule an interpreter if needed with follow-up notification to all appropriate staff.
10) Verify eligibility for a 6 month check up (recall) prior to scheduling that type of appointment.
11) Be knowledgeable of the sliding fee schedule and acceptable proof of income.
12) Accurately inform callers without insurance or with limited Medicaid information on the slide and what is required for acceptable proof of income.
13) Be able to estimate dental fees for copay and extractions. Repeating the phrase "this is only an estimate and may change based upon proof of income that is provide" is required during call.
14) Schedule the dental appointment with the dentist of record.
15) Repeat appointment date, time and location to caller 100% of the time.
16) Inform parent or legal guardian that they must be present at the first appointment or if annual registration is due.
17) Inform caller they will need to bring a list of their medications.
18) Place a note in the detail box of the paperwork appointment regarding slide and insurance information.
19) If no appointment is made, provide appropriate referral or transfer to the appropriate clinic as needed based on callers specific need.
20) Other duties as assigned.

Although driving is not an essential function of the position, a valid license and agency established minimum automobile coverage are required in the event the employee drives during the course of employment.


At Pathways, we understand that our employees work hard, so we provide a generous benefits package. Benefits for the Centralized Scheduler - Dental position include:

Medical, dental and vision insurance
401(K) retirement plan
Disability insurance

Company Overview
Pathways Community Behavioral Healthcare, Inc. is a nonprofit community mental health center that provides a full continuum of mental health care and access to services in Missouri and Louisiana. Our focus is achieving and sustaining optimal wellness for individuals and communities. We do this by providing accessible mental health, alcohol and drug treatment and prevention services. Our mission is to enhance wellness in the lives of individuals and communities by instilling hope, building partnerships and supporting recovery.
For more information about who we are and what we do, please visit our website . We look forward to hearing from you!

High School Diploma/GED with clerical experience. Has a commitment to personal excellence and customer service. Is team oriented and values diversity. Dental experience preferred.

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